Hospital-employed liaisons or patient advocates are salaried staff of the hospital system. Their primary fiduciary responsibility is to protect the institution, manage bed turnover, and minimize legal liability. As an independent concierge patient advocate, Kindred Advocates is hired solely by you. We owe no loyalty to any healthcare system or insurance carrier, giving us complete freedom to fight premature discharges, demand second opinions, and dispute medical billing errors.
Most clinical advocates do not know how commercial health insurance companies operate behind the scenes. Having built and managed an insurance brokerage (Sniegoski Life Group) and spent 20 years in corporate operations, Maura understands how insurance claims adjusters and medical directors evaluate appeals. She speaks their technical language and knows exactly what clinical documentation is needed to overturn an unjust denial.
Administered by the Patient Advocate Certification Board (PACB), the BCPA credential represents the nation’s highest recognized standard in patient advocacy. It signifies mastery of ethical standards, healthcare navigation, and patient rights. Maura is actively pursuing this credential to ensure her practice adheres to the highest level of national accountability.
No. Patient advocacy is a direct-pay concierge service. Accepting insurance reimbursements would create a fundamental conflict of interest, restricting our ability to aggressively challenge an insurer’s coverage determinations. However, clients frequently pay using Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA), and the savings achieved through medical billing corrections typically exceed the cost of our services.
Yes! While Maura provides in-person bedside hospital discharge support and eldercare facility tours across Anne Arundel County, Baltimore, and Annapolis, our core services—including insurance appeals, multi-specialist care coordination, and billing audits—are conducted virtually via secure video for families across the entire United States.
The LEGACY Framework™ is Maura’s proprietary 6-pillar system: Logistics of Care, Emergency Preparedness, Guardianship & Rights, Asset Protection, Continuity of Care, and Your Peace of Mind. It transforms fragmented medical chaos into an organized, fortified family defense system.
Have a Question About Your Specific Situation?
Every healthcare journey is deeply personal. Schedule a confidential 20-minute discovery call to discuss your needs directly with Maura.